Refund Policy

At MageForge, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on course purchases and subscription plans made through our platform at courses.mageforge.io.

MageForge is operated from the United Kingdom. Our registered address is:

MageForge
128 City Road
London, EC1V 2NX
United Kingdom

Email: support@mageforge.io
Phone: +44 7441 422447

We offer a 30-day money-back guarantee on all individual course purchases. If you are unsatisfied with a course for any reason, you may request a full refund within 30 days of the original purchase date.

Conditions:

• The refund request must be submitted within 30 calendar days of the purchase date
• Refunds are issued to the original payment method used at the time of purchase
• Upon refund, your access to the course will be revoked
• Any certificates of completion issued for the refunded course will be invalidated

If you have an active subscription plan:

• Monthly subscriptions: You may cancel at any time. Your subscription will remain active until the end of the current billing period. No partial refunds are issued for the remaining days in a billing cycle.
• Annual subscriptions: You may cancel at any time. If you cancel within the first 30 days of your annual subscription, you are eligible for a full refund. After 30 days, your subscription will remain active until the end of the annual billing period with no refund.
• Free trials: If you cancel during a free trial period, you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription.

You can cancel your subscription at any time from your account settings or by contacting our support team.

Course bundles are eligible for a full refund within 30 days of purchase, subject to the following conditions:

• The refund applies to the entire bundle; partial refunds for individual courses within a bundle are not available
• Upon refund, access to all courses in the bundle will be revoked
• If you have already completed and received certificates for courses within the bundle, those certificates will be invalidated

Free courses do not involve any monetary transaction and are therefore not subject to this Refund Policy. You may unenroll from any free course at any time.

We reserve the right to deny a refund request in the following circumstances:

• The refund request is made after the 30-day refund window has expired
• There is evidence of abuse, such as repeatedly purchasing and refunding courses
• The course content has been downloaded, copied, or redistributed in violation of our Terms of Service
• The user's account has been suspended or terminated for violation of our Terms of Service

Each refund request is reviewed on a case-by-case basis. We aim to be fair and reasonable in all our decisions.

To request a refund, please follow these steps:

1. Contact us by emailing support@mageforge.io or by submitting a support ticket through your account
2. Include the following information in your request:
   • Your full name and registered email address
   • The course or subscription you wish to refund
   • Your order number or transaction reference
   • The reason for your refund request
3. Wait for confirmation: We will review your request and respond within 3-5 business days

Once a refund is approved:

• Refunds are processed through Stripe, our payment processor
• The refund will be credited to the original payment method used for the purchase
• Processing time: Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer
• All refunds are issued in the original currency of the transaction (USD)
• We are not responsible for any currency conversion fees charged by your bank

Courses or subscriptions purchased at a discounted price (including coupon codes, sales, or promotional offers) are eligible for a refund of the actual amount paid. Refunds will not exceed the amount originally charged to you.

This Refund Policy does not affect your statutory rights under UK consumer protection law. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

• You have a 14-day cooling-off period for online purchases of digital content
• If you begin accessing a course before the 14-day cooling-off period ends, you acknowledge that you lose your right to cancel under the Consumer Contracts Regulations, as the supply of digital content has begun with your consent
• Our 30-day money-back guarantee exceeds the minimum statutory requirements and is offered as an additional benefit

For more information about your consumer rights, visit Citizens Advice.

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks (also known as payment disputes) incur additional fees and processing time. If you contact us first, we can often resolve the issue more quickly. Initiating a chargeback without first contacting us may result in the suspension of your account pending investigation.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of our platform after any changes constitutes your acceptance of the updated policy. Material changes will be communicated via email.

If you have any questions about this Refund Policy or need assistance with a refund, please contact us:

MageForge
128 City Road
London, EC1V 2NX
United Kingdom

Email: support@mageforge.io
Phone: +44 7441 422447

We aim to respond to all refund enquiries within 3-5 business days.